Customer Service Contact Form

This form will get us the information we need to better help you.

We will ask for contact information, a few multiple choice questions, then ask for your question or a description of your issue.

Be sure to check your spam/junk email if you haven't seen a response within one business day.

Please enter your contact information

First Name

Please specify an answer

Last Name

Please specify an answer

Please answer these 4-8 questions to help us better help you

Which situation best describes your inquiry?

My charger is not fully charging my batteries

My charger is not charging my batteries at all

The lights on my charger never turn on

I have a question before I buy

None of these describes my inquiry

Which type of charger do you have a question about? (Color may vary)

Lead Acid only

Lithium (LiFePO4) only

Lithium, Lead Acid, & AGM

4-Bank

What question(s) can we help you with?

Please specify an answer

What color is your charger?

Red

Black

Green

4-Bank

Does your charger have a Mode Selection button?

Yes, it has a Mode Selection button

No, it does not have a button

Which type of plug/connection does your charger have?

What type of batteries are you attempting to charge?

Lead Acid

Lithium (LiFePO4)

AGM

What is to voltage of your battery pack?

24V

36V

I do not know

What is to voltage of your battery pack?

Whay type of support are you looking for

Product Support

Order Support

Which Club Car model is your cart?

I do not know

Club Car Precedent

Club Car DS

The first letter of the Club Car serial number indicates the model. The serial number is located on a barcode decal installed below the passenger-side cup holder.

How many batteries does your golf cart have?

I do not know

After you plug the charger into your cart, what does the LED do?

Stuck alternating red and green

Goes to solid green is less than 60 seconds

Flashes red, then flashes yellow, then solid green

Flashes red, then flashes yellow, then green and repeats

The LED on my charger never turns on

None of these fit my situation

After you plug the charger into your cart, what does the LED do?

Goes to solid green is less than 60 seconds

Flashes red, then flashes yellow, then solid green

Flashes red, then flashes yellow, then green and repeats

Mode Selction button does not change Charge Mode

The LED on my charger never turns on

None of these fit my situation

After you plug the charger into your cart, what does the LED do?

Stuck alternating red and yellow

Goes to solid green is less than 60 seconds

Flashes red, then flashes yellow, then solid green

Mode Selction button does not change Charge Mode

The LED on my charger never turns on

None of these fit my situation

After you plug the charger into your cart, what does the LED do?

Stuck alternating red and green

Goes to solid green is less than 60 seconds

Flashes red, then flashes yellow, then solid green

The LED on my charger never turns on

None of these fit my situation

After you plug the charger into your cart, what does the LED do?

Goes to solid green is less than 60 seconds

Flashes red, then flashes yellow, then solid green

Mode Selction button does not change Charge Mode

The LED on my charger never turns on

None of these fit my situation

After you plug the charger into your cart, what does the LED do?

Stuck alternating red and yellow

Goes to solid green is less than 60 seconds

Flashes red, then flashes yellow, then solid green

Mode Selction button does not change Charge Mode

The LED on my charger never turns on

None of these fit my situation

After you plug the charger into your cart, what does the LED do?

Stuck alternating red and green

Goes to solid green is less than 60 seconds

The LED on my charger never turns on

The LED on my cart receptacle is not flashing

None of these fit my situation

After you plug the charger into your cart, what does the LED do?

Stuck alternating red and green

Goes to solid green is less than 60 seconds

The LED on my charger never turns on

Mode Selction button does not change Charge Mode

The LED on my cart receptacle is not flashing

None of these fit my situation

After you plug the charger into your cart, what does the LED do?

Stuck alternating red and yellow

Goes to solid green is less than 60 seconds

The LED on my charger never turns on

Mode Selction button does not change Charge Mode

The LED on my cart receptacle is not flashing

None of these fit my situation

Is there enough juice in the batteries to move or operate the golf cart/equipment?

Yes

Alternating Red and Yellow indicates that the batteries are detected but are below a safe voltage for a standard charge cycle.

We recommend using the StartAssist mode by pressing and holding the MODE SELECTION button for 5 seconds until the CHARGE STATUS light turns solid red

Have you tried using the StartAssist mode?

Yes

When plugged in, does the blue CHARGE MODE light come on?

Yes

After you plug the charger into your cart, what does the LED do?

Stuck flashing red

Goes to solid green is less than 60 seconds

Goes to solid green before fully charged

The LED on my charger never turns on

None of these fit my situation

When plugged in, does the blue POWER light come on?

Yes

When connected to the battery, does the green CONNECTION light come on?

Yes

Are there any additional details that you think we should know in order to better help you?

Details like what the LED is showing, how long the charger ran, and what things you have tried so far to troubleshoot are very helpful.

Please specify an answer

Are there any additional details that you think we should know in order to better help you?

Details like what the LED is showing, if you have recently replaced any batteries, and what you have tried so far to troubleshoot are very helpful.

Please specify an answer

Are there any additional details that you think we should know in order to better help you?

Details like what the LED is showing, how long the charger ran, and what you have tried so far to troubleshoot are very helpful.

Please specify an answer

Are there any additional details that you think we should know in order to better help you?

Details like what the LED is showing, if your OBC has been bypassed, how long the charger ran, and what you have tried so far to troubleshoot are very helpful.

Please specify an answer

Are there any additional details that you think we should know in order to better help you?

Details like what the charger LED is showing, and what you have tried so far to troubleshoot are very helpful.

Please specify an answer

How can we help you with your charger?

Please include details such as what the LED is showing and what troubleshooting you have tried so far.

Please specify an answer

How can we help you with an order issue?

Please include any relevant details such as Order ID, etc.

Please specify an answer

Please explain your situation to help us better understand how to help you

Details like if you tested another outlet, or tested another device in the current outlet, and what you have tried so far to troubleshoot are very helpful.

Please specify an answer

THANK YOU

Your submission has been received

A FORM Customer Service team member will contact you via email shortly

Be sure to check your spam/junk email if you haven't seen a response within one business day.